1. Who we are

Cold Lead Crew is a doing-business-as (DBA) name of LEGPROP 2 LLC, a limited liability company with its principal address at 502 W 7th Street, Erie, PA 16502.

We provide done-for-you lead follow-up and past-customer reactivation services for HVAC companies across the United States. When this policy says “we,” “us,” or “Cold Lead Crew,” it means LEGPROP 2 LLC doing business as Cold Lead Crew.

Contact: [email protected] · (470) 688-3799

2. Information we collect

We collect information you give us and information created when you use our website or messaging services.

Information you provide

Name, company name, work email, and phone number (for example, when you request an estimate or book a call)
Approximate past-customer counts, monthly lead volume, service area, and other details you share in forms or email
Messages you send us by email, text, or web form

Information from our HVAC clients

When an HVAC company hires us, they may share customer or lead contact details (name, phone, email, job notes) so we can run follow-up and reactivation on their behalf
Text messaging opt-in / consent records related to those contacts

Automatic / technical information

Basic server and browser logs (IP address, browser type, pages visited, approximate time) used for security and site reliability
Message delivery and engagement records for texts and emails we send as part of a client’s program (sent, delivered, replied, opted out)

We do not sell personal information.

3. How we use information

We use information to:

Respond to estimate requests, schedule calls, and answer questions about Cold Lead Crew
Set up and operate follow-up, missed-call text-back, nurture, reactivation, and review-request programs for our HVAC clients
Send transactional and program-related texts and emails that a person has consented to receive
Provide weekly reporting to the HVAC client that owns the relationship
Honor opt-outs and maintain do-not-contact lists
Improve our website and services, prevent abuse, and meet legal obligations

4. How we share information

We share information only as needed to run the service:

With the HVAC client who owns the lead or customer relationship — replies, bookings, opt-outs, and program results belong to that client
With service providers that help us operate (for example, hosting, CRM / messaging platforms, email delivery). They may process data only to provide those services to us and must protect it
When required by law or to protect rights, safety, or security

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties.

We do not share, sell, or rent mobile numbers or SMS consent for marketing by unrelated businesses. We do not mix one HVAC client’s contacts with another’s.

5. SMS / text messaging terms

Cold Lead Crew and, when we operate on behalf of an HVAC client, that client’s program may send text messages related to estimate requests, appointment follow-ups, reminders, lead follow-up, and service reactivation.

Program summary

Program: Cold Lead Crew transactional and customer-care SMS (including appointment follow-ups, reminders, and lead / reactivation follow-up for participating HVAC shops)
Frequency: Message frequency varies
Rates: Message and data rates may apply
Opt out: Reply STOP to cancel. You may also use plain-language opt-out requests (for example, “unsubscribe” or “cancel”). We process opt-outs promptly
Help: Reply HELP for help, or contact [email protected] / (470) 688-3799
Consent: By providing a mobile number and agreeing to receive texts (for example, checking an unchecked consent box on a web form), you consent to receive automated and/or manual text messages from Cold Lead Crew at that number. Consent is not a condition of purchase

Carriers are not liable for delayed or undelivered messages.

Who texts are from

Texts may come from Cold Lead Crew’s number or from a texting number registered for a participating HVAC client’s program. Messages identify the sending business and include opt-out instructions.

Quiet hours

We aim to send promotional or nurture texts during reasonable hours (generally 9am–7pm Monday–Saturday, Eastern Time). Urgent transactional replies may occur outside those hours when a person has just contacted us.

Supported carriers

Our messaging is intended for major U.S. wireless carriers. Availability may vary by carrier and device.

6. Your choices and rights

SMS: Reply STOP (or a clear opt-out request) to stop texts. Reply HELP for help
Email: Use the unsubscribe link in marketing emails, or email us to be removed
Access / correction / deletion: Email [email protected] to request access, correction, or deletion of personal information we hold about you. If your data came through an HVAC client, we may need to coordinate with that client as the primary business relationship owner

Depending on where you live, you may have additional privacy rights under state law. Contact us to exercise them.

7. Security and retention

We use reasonable administrative, technical, and organizational measures to protect personal information. No method of transmission or storage is completely secure.

We keep information only as long as needed for the purposes above, to provide the service to our clients, to honor opt-outs, and to meet legal, accounting, or dispute needs. When an HVAC client cancels, they may request an export of their account data; we then delete or de-identify client program data according to our retention schedule, except where we must keep records (for example, opt-out logs).

8. Children

Our services are directed to businesses and adult homeowners arranging HVAC services. We do not knowingly collect personal information from children under 13. If you believe a child has provided information to us, contact us and we will delete it.

9. Changes to this policy

We may update this Privacy Policy & SMS Terms from time to time. The effective date at the top of this page will change when we do. Continued use of the website or messaging program after an update means you accept the revised terms. Material changes to SMS terms will be communicated in a reasonable way (for example, on this page and, where appropriate, by message).

10. Contact us

Questions about privacy or texting:

Cold Lead Crew (a DBA of LEGPROP 2 LLC)
502 W 7th Street, Erie, PA 16502
Email: [email protected]
Phone: (470) 688-3799